NeuroTel Online Physio

NeuroTel Online Physio




As physiotherapists, most of our input with our clients is face-to-face. However, there may be certain situations where, for whatever reason, you may not be able to come and see us in clinic or have us come to see you at home, but still require some form of assessment, treatment and advice. In such circumstances, we need to have an alternative way of delivering our service to you.

We have therefore introduced NeuroTel Online Telehealth Physio to the list of services that we offer at Yorkshire Neuro Physio. This service allows us to offer you an online consultation via a video link, thus enabling us to assess, monitor and progress your rehabilitation in real time, but remotely.

Whether you are new to our service or an existing client who simply needs a progression of their home exercise programme, NeuroTel allows us to communicate with you and literally stay connected!

What will my session include?

Your initial assessment will involve a detailed discussion about your neurological condition and symptoms and how they are impacting on your day-to-day life. We will discuss your current functional abilities and form realistic goals to work on together. Where appropriate and with your consent, we may also talk to your family and/or carers about the support you may be requiring from them.

We will be able to observe your ability to carry out functional and specific movements to gain a better understanding of your range and quality of movement, co-ordination and balance. We may ask family and/or carers to assist in helping you with these tasks if needed.

This will help us establish where we need to begin working from in order to meet your goals.

We will then offer you appropriate guidance and advice and education to help you begin to learn more about your symptoms and what you can do to help self-manage your condition. If it is appropriate, we will also provide you with an online home exercise programme to start your rehabilitation journey. The exercise programme is interactive and we will be able to monitor your adherence, progress and any issues between your sessions with us.

We expect this initial session to last around 60 minutes.

Follow up consultations will include a brief discussion together with a re-assessment of your progress. Further advice and exercise progression can then be implemented as appropriate.

We suggest that you allow approximately 45 minutes for these subsequent sessions, which can be discussed with your physio. We also provide a 30, 20 and 15 minute follow up session should this be more appropriate.


What are the costs?

We do appreciate that working via a video link does have its limitations regarding ‘hands-on’ treatment and we clearly will not be able to offer you any massage, manipulation or acupuncture treatment during these sessions.

However, we are still able to provide our time and expertise, and you will of course have access to our online exercise software with an individually designed programme to suit your needs.

The initial consultation session costs £60 and follow up consultations cost £45 or £30, £20, £15 per session respectively.

How do I book?

There are several different ways that you will be able to access this service and arrange an appointment:

  1. Give us a call – simply ring Sarah on 07908 684441 and let us know that you would like to book a NeuroTel appointment with one of our Physio's from Yorkshire Neuro Physio.

We will need to take some basic details from you (name, date of birth, contact telephone and e-mail address) to secure the booking, then you will receive a confirmation e-mail with all the information you will need.

We do ask that you make payment upfront please (as we will not be seeing you in person to be able to do this!) which will secure your timeslot. Information about how to pay will be detailed in the confirmation e-mail but will include BACS payment into our account (preferred) or Paypal for Paypal/credit card payments.

Can I choose my therapist?

The NeuroTelt service will be accessible across our Neuro Physio team so if you have a preference as to who you speak to, do let us know and we will do our best to accommodate this. Sessions will depend on individual availability though so please bear with us if it is not always possible to deal with your primary choice of therapist.

Please rest assured that we have a very experienced team of specialist physiotherapists so, whichever member of our team does guide your journey, you will be in safe (virtual) hands.

Will my private medical insurance cover this session?

We have contacted all the insurance companies with whom we work, to let them know about our online service. Many of the major companies (including AXA-PPP and BUPA) have embraced this virtual option and have agreed to cover the cost of these sessions in the same way as they would a face-to-face appointment.

Please check with your therapist at the time of booking your NeuroTel appointment to ensure that your insurance policy is included in the list.

If you have been referred to us by a third-party insurance company (through work or via your Solicitor or Case Manager as may be appropriate), you may also be covered for an online session. However, this is not the case with all referrers so again, you will need to check with your therapist before arranging the appointment.

You will still be able to book a NeuroTel session but you would be liable to cover the cost IF your insurance policy will not do so.

Any questions?

If you have any additional queries about the service or whether it may be appropriate for you to access, please don’t hesitate to get in touch. We can be contacted by phone on 07908 68441 or by e-mail to

We look forward to hearing from you soon.

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